Stepshow Online Ticket Purchase Policy

Payment Methods
Tickets.Stepshowonline.Com accepts 4 methods of payment to accommodate your needs, including: MasterCard, Visa, American Express, and Discover. (BACK TO TOP)

Pricing and Availability
Tickets.Stepshowonline.Com sells tickets on behalf of promoters, teams, bands and venues, which means Tickets.Stepshowonline.Com does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, telephone, ticket centers and box offices. All distribution points access the same ticketing system and inventory, therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event, however Tickets.Stepshowonline.Com does not control this inventory or its availability. (BACK TO TOP)

Convenience Charges and Processing Fees
Tickets purchased on Tickets.Stepshowonline.Com are subject to a non-refundable $1.00 / ticket processing fee. (BACK TO TOP)

Cancelled Events
Occasionally, events are cancelled or postponed by the promoter, team, band or venue due to weather conditions or situations affecting the staff or audience. When this occurs, Tickets.Stepshowonline.Com makes every effort to ensure you receive a prompt refund of the ticket price and associated ticket processing fee if applicable. If an event is cancelled, please Contact us for information on receiving a refund (only if you purchased your ticket thru the online ticket window at Tickets.Stepshowonline.Com). If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions. (BACK TO TOP)

Please make sure to include/provide your Tickets.Stepshowonline.Com order number so we can expedite your refund if applicable. If you purchased the ticket (s) at a ticket center, you will need to return the tickets directly to the ticket center where you purchased the tickets. (BACK TO TOP)

Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection (if applicable). Policies set forth by our clients, including venues, teams and theatres, prohibit Tickets.Stepshowonline.Com from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets/order numbers. (BACK TO TOP)

Delivery of Will Call Tickets
"Will Call" orders is a convenience to allow customers to not worry about receiving tickets in the mail. Will Call tickets may be purchased NO LATER than 12 pm prior to the beginning of an event on the day of the event. The tickets will be under the individual’s name who placed the order online and can be picked up at the Will-Call ticket window. You need to bring a valid picture ID, the actual credit card used to purchase the tickets and a printout of the confirmation email in order to claim the tickets. Your tickets will not be at Will Call until about two hours prior to event time on event day. (BACK TO TOP)

Amount of Tickets Per Customer
When purchasing tickets on Tickets.Stepshowonline.Com, you are limited to a specified number of tickets for each event. This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. (BACK TO TOP)

International Order Processing
If you are purchasing tickets outside the U.S. or Canada, orders must be placed at least 10 days prior to the event and the tickets will be held in Will Call at the venue box office. You must provide an email address, along with a local telephone number where you can be contacted up to the day of the event. International orders are subject to a fulfillment fee. All prices quoted and charged are in the U.S. currency. (BACK TO TOP)

Stepshow Online Ticket Purchase Policy Page